The following FAQ and cancellations sections outline TWO DOG TRAVEL, LLC’s (“TDT”) terms and conditions. When signing up for and paying a deposit for a TDT tour, the tour participant is stating that they have read, understand and agree to the terms and conditions as they are set forth on this web site.
PRICING Pricing is displayed in US dollars, based on double occupancy and includes all taxes. Prices are based on an annually set exhange rate. Due to currency fluctuation and other factors beyond the control of TDT, tour prices may change without notice at any time. Price changes are not retroactive and tour participants who have already registered for a tour will not be affected by any price changes.
There is no price reduction for participants arriving late or leaving a tour early. Single supplements are available on a limited basis at additional cost. The actual cost of a single supplement for each tour is listed on the overview page for each tour. A single supplement is not meant to penalize solo travelers but reflects the actual cost difference when splitting the cost of a room since the two participants are sharing that cost vs. a single traveler paying the entire cost of the room themselves.
In the case of computer or human billing error we reserve the right to re-invoice Tour Participants with correct billing.
What is included in the tour price
• All accommodations from the start to end date of the tour. Specific hotels for each tour are listed on each tour’s accommodation page. Two Dog Travel reserves the right to substitute accommodations of similar standard when necessary
• All transportation in vans, buses, or local public transportation (i.e. metro/subway), depending on the size of the group, is included during group activities as per itinerary
• Transfers between the airport and the hotel on arrival and between the hotel and the airport on departure if the tour participant arrives within the time parameters set in the tour itinerary. If tour participant arrives or departs outside of these times, Two Dog Travel is happy to set up additional transfers for an extra fee
• All meals as per listed in the itinerary. At minimum, one drink per included lunch and dinner, alcoholic or non alcoholic. All tastings as per itinerary. If the tour is in a location where it is not possible to drink the local tap water, bottled water will be included with meals
• All included group activities and side excursions, as per itinerary
• All sightseeing, fees, and admissions, as per itinerary
• A full time Two Dog Travel tour director who will be with the group on all planned activities and available 24/7
• Professional bilingual in-country local guides for certain attractions
• All local guide, driver and restaurant tips, per itinerary
What is not included in the tour price
• Airfares and airport taxes (unless otherwise noted) and other transportation to and from tour location
• Personal charges such as laundry charges, telephone calls, room service charges, mini-bar charges, all items of personal nature
• Travel, accident, baggage, health, or life insurance
• Private excursions, recreational activities not mentioned in the itinerary
• Optional activities
• Passport and/or visa charges when applicable
• Gratuities for the Two Dog Travel tour director
ADDITIONAL EXPENSES INCURRED AS A RESULT OF DELAY, CHANGE OF SCHEDULES, ILLNESS, WEATHER, STRIKES, HOSTILITIES, QUARANTINE, GOVERNMENT REQUISITION OF HOTEL SPACE, OR ANY OTHER REASONS BEYOND THE CONTROL OF Two Dog TRavel, SHALL BE BORNE BY THE PARTICIPANT.
All local guide, driver and restaurant tips are included in the tour price, per itinerary; however, gratuities for your Two Dog Travel tour director are not included in the price. Industry standard is approx 5% of your tour price. Please tip your guide at your discretion, based on his/her level of professionalism, guest care and service.
ROOMATES If any Tour Participant wants to pay for the tour at the shared-room price, yet does not have a specific roommate, the Tour Organizers will attempt to match that Tour Participant with a roommate. If the Participant is matched with a roommate whom the Tour Participant deems unsuitable, then the Tour Participant must arrange for and pay for another room for herself directly with the hotel, if another room is available. There will be no refunds for complaints about roommates, and if any Tour Participant cancels the tour because of a roommate, there will be no refunds.
BAGGAGE We recommend that Tour Participants take along one bag/suitcase per person, plus a small carry-on bag. Due to a limited van/bus capacity, we request that only one bag per person be carried on vans. Baggage is carried at owner’s risk and baggage insurance is strongly recommended.
HEALTH TDT Tours include a lot of walking, including walking on uneven surfaces, stairs, hiking, and standing while sightseeing. All Tour Participants should be able to walk at least five miles a day on uneven surfaces, including steps, during days on which excursions are scheduled. If you have any concerns regarding your physical ability to participate in the tour, we strongly recommend that you consult your physician before signing up for a trip. Any pre-existing physical, mental, or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of a tour. Tour Participants who require any form of assistance must be accompanied by a helper who is capable of and totally responsible for providing such assistance. The group’s itinerary will not be adjusted for people who are not able to keep up with the rest of the group. All Tour Participants are required to complete and sign a Medical Release and Waiver Agreement.
Children under the age of 18 must room with and be accompanied by a parent or guardian.
Smokers may smoke only outdoors and downwind from the group - never in hotel rooms or during group meals or activities. We are not able to provide roommates for smokers. Smokers are required to get single room accommodations, unless they share a room with another smoker.
TRAVEL INSURANCE Travel insurance is not included in the tour price. TDT highly recommends obtaining individual travel insurance for the duration of the tour (trip cancellation, foreign medical, flight delays and cancellations, medical evacuation). For an overview of available options in travel insurance coverage, check options available at travelguard.com, travelersmed.com or another insurance companies of your choice.
TRAVEL DOCUMENTS AND VISAS Tour Participants are required to have a valid passport and a visa, if necessary. Incomplete documentation will result in the airline and airport authorities refusing permission to enter the country. Two Dog Travel is not responsible for passports or visas and will not be held liable for any irregularities caused due to improper documentation. Prior to departure, each Tour Participantis responsible for obtaining the necessary documents pertaining to their country of residence and the country being visited. Passport must be valid for at least six months beyond the anticipated tour end date.
CHANGE OF ITINERARY While we endeavor to operate all trips as described in the itinerary, Two Dog Travel reserves the right to make date, route and hotel modifications as necessary because of circumstances beyond our control. Some of these circumstance may include but are not limited to: local or national holidays, museum or site closures, illness of a local guide/chef/site owner, weather, strikes.
WAIVER OF RESPONSIBILITY Two Dog Travel and its representatives will take no responsibility or liability for: 1. injury, loss, or damage to persons or property, including luggage. 2. additional expenses resulting from changes in exchange rates, tariffs, or schedule. 3. the act or default of any company or person engaged in conveying the Tour Participants, or in carrying out the arrangements of the Tour, or otherwise. 4. additional expenses incurred or due to sudden sickness, weather conditions, strikes, or other causes or acts of God. 5. losses due to cancellations.
INTERNATIONAL AIR TRAVEL Participants are responsible for their own travel arrangements to and from the tour location. Please note that some tours start and end in two different destinations or there may be more than one option for tour participants' arrival/departure city. TDT is available to advise Tour Participants in choosing the best arrival and departure airports and routing.
All deposits and tour payments must be made in US dollars and can be made by check, Visa, MasterCard, American Express or money order. Credit card payments incur a processing fee of 3% of the total amount paid with the credit card. Missing the final payment deadline by later than seven business days may result in being removed from the tour.
A deposit is required at the time of booking in order to confirm your spot. The deposit amount is $500 per person for tours of $1500 or more or a deposit of $250 per person for tours priced under $1500. Deposits can be paid by credit card via the booking form on the web site or via a phone call to Two Dog Travel. You also have the option to mail in a check to the PO Box address listed on the homepage.. No reservation is considered confirmed until the deposit is received by Two Dog Travel.
The final balance of your payment is due no less than 90 days prior to the start of the tour. If Tour Participant registers after the final balance is due, the entire amount is due within seven days of registration. Price is subject to change without notice due to currency fluctuations but is locked in once your deposit is paid.
In the unfortunate event that you must cancel your reservation, the following formula will be used to determine your refund, if any. The tour deposits are not refundable. For cancellations 90 days or more before the beginning of the tour, the entire amount, minus $50 administrative fee may be applied to another tour within two years from date of cancellation. All final tour payments are due 90 days prior to the beginning of the tour and are refundable according to the list below:
61-90 days: $1000 to be put toward another tour, balance is non refundable
0-60 days: No refund
*For reservations cancelled with at least 61 days advance notice, Two Dog Travel will apply your cancellation penalties to a future reservation. This credit will be valid for travel within two years of the date of cancellation.
Cancellation fees apply regardless of the reason for a cancellation. We strongly recommend travel insurance that includes trip cancellation coverage to protect against financial loss due to certain cancellations and other trip interruptions. You can purchase travel insurance on-line at www.travelguard.com, or another insurance companies of your choice.
All cancellations must be sent to Two Dog Travel, LLC in writing: via email attachment to or via mail to
Two Dog Travel
P.O. Box 886
Euless, Texas 76039, USA
and will be effective on the date they are received.
TOUR CANCELLATION Two Dog Travel will do all within our power to never cancel a tour, however, it may occasionally become necessary due to insufficient registrations, terrorism, natural disasters, political instability or other external events. If a tour is cancelled due to low enrollment, you will be notified at least 60 days prior to the start of the tour and your entire payment will be refunded to you within fourteen days after the tour cancellation. If the tour is cancelled due to external events outside our reasonable control, refunds will be less any unrecoverable cost. These costs will vary depending on the nature of the situation causing the cancellation and the number of days before the start of the tour. Two Dog Travel will not be responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, airfare, visas, vaccinations, travel insurance, passport fees. If a tour is cancelled due to a natural disaster, strike, or other event outside our control, we cannot guarantee the 60 days’ notice, but guarantee you will receive notice as quickly as is possible.
Two Dog Travel strongly encourages Tour Participants to purchase Travel Insurance to cover additional costs (airline tickets, loss of luggage, trip delay or tour cancellation, personal accident, medical evacuation, etc.). Two Dog Travel assumes no liability for the safety of any Tour Participant while in transit or during the tour. Prior to participating in the travel activities, all Tour Participants will be required to sign a Medical Release and Release of Liability. Two Dog Travel is not responsible or liable for loss, damage or theft of luggage or personal injury, accidents or illness while on tour nor for any type of trip interruption. TDT requires travelers who choose not to purchase travel insurance send us a statement in writing stating this choice.
RELEASE OF LIABILITY Guests will be asked to fill our a Release of Liability prior to trip departure. Guests who fail to provide this signed Release will not be allowed to join the trip and the cancellation policy will apply.
PHOTOGRAPHS When signing up and participating in a Two Dog Travel tour, the participant is consenting to TDT using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant Two Dog Travel a perpetual, royalty-free, worldwide licence to use such images for publicity and promotional purposes.
Leaving the tour Two Dog Travel reserves the right to accept, decline, or retain any person as a Tour Participant in the Tour at any time without liability and without any obligation to pay a refund or any other amount whatsoever. TDT and its representatives take no responsibility or liability for any Participant who leaves the Tour prior to its conclusion or for any activity undertaken by any Participant that is not included on the Tour itinerary. There will be no discounts or refunds for any Tour Participant who temporarily leaves the Tour and then returns to the Tour later.
SPECIAL REQUESTS Should the tour participant have special dietary requirements or room requests, Two Dog Travel will do everything possible to deliver such requests, provided we receive the request at the time of booking, however, we cannot guarantee all requests.
Payment of deposit or full payment shall be deemed as consent by the Tour Participant to the above Terms and Conditions.
PERSONAL RESPONSIBILITY I am entirely responsible for my own personal safety, health, and mental, physical, emotional, and general well-being during and after the Tour. I release Two Dog Travel, LLC and its representatives and any of their employees, assistants, and affiliates of any liability for any injuries or damages mentally or physically I or any of my family members might incur during or after the Tour. I understand that no health insurance or travel insurance will be provided by the Tour Organizers, and, if I wish to be insured, I must do this myself.
Valid through December 31, 2016.
I have read, understood, and fully agree to the foregoing TERMS AND CONDITIONS. I release Two Dog Travel, LLC and its representatives from all responsibility and liability.